Aia Taka FAQ — answers to all your questions, right here

Each person may only register one account. Creating multiple accounts will result in permanent suspension of all associated accounts and cancellation of any pending withdrawal requests. Enjoy all the benefits with a single account.

To verify your account, upload a photo of your National ID (NID) or passport. This is a one-time process and is usually approved within 24 hours. Once verified, there are no restrictions on large withdrawals.

Yes, you can update your email and phone number from Profile Settings after logging in. To change your name, you'll need to contact support with your KYC documents. For security, any changes to your details require OTP verification.

To close your account, contact our support team via email or live chat. Make sure to withdraw any remaining balance before closure. As part of our responsible gaming commitment, we also offer self-exclusion — for more details Responsible Gaming View page.

on the Login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email — a reset code will be sent to you. Use that code to set a new password. The whole process takes less than 3 minutes.

First, make sure you entered the correct mobile number. If your network signal is weak, the SMS may be delayed — wait 60 seconds before trying again. If it still hasn't arrived, click the "Resend" button. Also check your phone's spam folder. If the problem persists, contact support.

Entering the wrong password too many times will temporarily lock your account for security reasons. It unlocks automatically after 30 minutes. If you want access sooner, reset your password or contact support.

Log in and go to Profile Settings, then open the "Security" tab — you'll find the 2FA option there. Once enabled, a verification code will be sent to your mobile every time you log in. This keeps your account as secure as possible, and we always recommend keeping 2FA turned on.

aia Taka currently supports Mobile Pay, Nagad, Rocket, and Upay mobile banking, as well as direct bank transfers. All methods are available for both deposits and withdrawals. For more details Financial Transactions View page.

The minimum deposit is ৳100 and the minimum withdrawal is ৳500. Maximum limits vary by payment method. KYC verification is required for large withdrawals.

Withdrawals via mobile banking (Mobile Pay, Nagad, Rocket) are typically processed within 5–30 minutes. Bank transfers may take 1–3 business days. Requests made after midnight will be processed on the next business day.

Deposits are usually credited to your balance within 1–5 minutes. If it hasn't appeared after 15 minutes, contact support with your transaction reference number and we'll look into it promptly.

aia Taka does not charge any withdrawal fees. However, your mobile banking provider may apply their own transaction charges — these are governed entirely by their own policies. For details, on the Transactions page View.

A welcome bonus is available on your first deposit after registration. The bonus amount and terms may change from time to time. To see the current offer, on the Registration page or log in and check the Promotions section.

Bonus funds cannot be withdrawn directly — they become withdrawable only after you have placed a specified amount in bets. For example: if the wagering requirement is 10x and you receive a ৳100 bonus, you must wager ৳1,000 before the bonus can be withdrawn. Terms vary by offer — please read the details carefully before claiming any promotion.

You'll see a "Promo Code" field during registration or when making a deposit. Enter the code and submit — the bonus will be added automatically. Each code can only be used once.

Cashback and free spins are offered to selected members as weekly and monthly promotions. Log in and keep an eye on the Promotions section. Regular players can earn extra perks through the VIP program.

aia Taka offers Sports Betting, Live Casino, slot games, fishing games, and jackpots. Popular Games or New Games The page has a full list of all available games. New games are added regularly.

Odds are a number that shows how much you can win. For example, odds of 2.0 mean a ৳100 bet returns ৳200 in total (৳100 stake + ৳100 profit). Odds change in real time during live matches. To learn more Match Odds View page.

Playing certain slots or games gives you the chance to win a progressive jackpot. A portion of every bet goes into the jackpot pool, and whoever hits the right combination wins the entire pool. on the Jackpot page View the current pool amount.

Yes, all Live Casino games run smoothly on both mobile browsers and the aia Taka app. For the best experience, make sure you have a stable internet connection. on the App page View details.

Download Page to download the Android APK directly. Before installing, go to your phone's settings and enable installation from "Unknown Sources". iOS users, on the App page for instructions.

Start by checking your phone's storage and RAM — you'll need at least 500MB of free space. If you have an older version installed, uninstall it and download a fresh copy. The app runs best on Android 6.0 or above. If the issue continues, contact support with a screenshot.

When a new update is available, you'll receive a notification directly within the app. Alternatively, on the Download page to download the latest version. You can install the new APK without uninstalling the previous version.

Clear your browser's cache and cookies, then refresh the page. Try a different browser or device. Make sure your internet connection is stable. If the problem persists, let our support team know.